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Customer Service

Download our FREE mobile ticketing app on your iPhone or Android device (Windows app coming soon) and your phone can be your ticket. Avoid ticketing lines by purchasing tickets on the app. You can also check schedules, locate connecting buses, and get real-time alerts.

To view and download a pdf version of the ERF Schedule go to the Ferry Info dropdown menu where you can also find information on advisories and the Midtown Shuttle Bus service. 

If you have any other related questions about the service please leave us a voicemail at 1-844-4NYFERRY (1-844-469-3377) and someone will return your call shortly. You can also email us at wecare@eastriverferry.com 

Want updates about your ferry route via email? Sign up hereFor Text Alerts, text "FERRY" to 57682 from your mobile phone.

Lost and Found

Lost something? Please fill out the Lost and Found form and someone will get back to you regarding your lost item.